Seven days a week
Phone, email and web chat coverage, delivered inside strict quality and compliance guidelines.
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Services
Voice and non-voice support built around your customers, your compliance rules and your budget.
Business process outsourcing
BPO
BPO means handing certain business activities to a specialist third party. Work like customer service, sales and routine processing needs a large, well-trained workforce — and it is usually done to a higher standard, at a lower cost, when it is outsourced rather than built in-house.
Get in touch with Charisco International to see how our services can make your sales grow.
Typical scopes
- Outbound sales and telemarketing campaigns
- Inbound enquiry handling and overflow
- Back-office processing and data work
- Retention and win-back calling
- Appointment setting for field sales teams
Why chat converts
- Answers the question while the visitor is still on the page
- Catches objections your form silently loses
- Runs alongside phone and email under one SLA
- Gives you a transcript of what customers actually ask
Real-time support
Web / Live Chat
Web chat is an effective way to meet your customer’s needs in real time. Integrating it into your website increases both conversion and customer satisfaction, and our team has a proven track record of exceeding client SLAs.
Customer experience
Customer Service
We use current tooling to track, report and improve the overall customer experience, and we take pride in exceeding expectations while giving you real insight into your customer base.
Trained in-house
Our own training department builds onboarding and ongoing training on your behalf, so agents represent your brand properly from day one.
Reported back
You get more than call counts: themes, friction points and what your customers keep asking for.
Written support
Email Support
Bridging the gap between automated and personalised support. We give your clients the peace of mind of dealing with a human being who cares, and we use workflow tools to keep efficiency high and SLAs met.
- Templated where it helps, human where it matters
- Queue and workflow management against your SLA
- Escalation paths agreed with your team up front
- Tone of voice matched to your brand
Not sure which service you need?
Tell us the problem and we will tell you whether it is a lead problem, a coverage problem or a process problem.